Return Policy

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for 14 days after purchase( 14 days = date package left our facility to date return is received). Orders returned after 14 days will be sent back to the customer.

Please note that our online store is separate from our salon, therefore online orders cannot be returned for in-store credit and they must be refunded to their original form of payment. Online orders cannot be exchanged in-store.

Clearance Products

All clearance products including special listings are final Sale and cannot be returned or exchanged.


Exchange Purchases

All exchanges are Final Sale and cannot be returned or exchanged.


Custom Products

If you have any questions about these products please contact us directly forst to make sure it is clear as to what you will be receiving.